FREQUENTLY ASKED QUESTIONS
  • Is the Birch & Waite range Australian?
  • Where can I buy Birch & Waite Dressings, Mayonnaise, Hollandaise Sauce, Seafood Sauces, Sauces & Dessert Dipping Sauces?
  • Can I buy the Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce & Dessert Dipping Sauces range at Coles?
  • What temperature should Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce & Dessert Dipping Sauces be refrigerated at?
  • Once open, how long can I keep Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce & Dessert Dipping Sauces in the fridge? Does opening them affect the best before date?
  • Are the Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce, and Dessert Dipping Sauces GM free?
  • Do any Birch & Waite products contain any preservatives?
  • Are the Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce, and Dessert Dipping Sauces gluten free?
  • Are the Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce & Dessert Dipping Sauces suitable for vegans and vegetarians?
  • Which Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce & Dessert Dipping Sauces contain allergens?
  • Do the Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce & Dessert Dipping Sauces contain nuts?
  • What do I do if I have a problem with a Birch & Waite product?
  • How long can I keep Birch & Waite products out of refrigeration for?
  • Why are there black specs in my Lime & Chilli Mayonnaise?
    • Is the Birch & Waite range Australian?
    • The entire Birch and Waite range is proudly made in Australia.
    • Where can I buy Birch & Waite Dressings, Mayonnaise, Hollandaise Sauce, Seafood Sauces, Sauces & Dessert Dipping Sauces?
    • Birch & Waite products are ranged nationally in Woolworths stores:-


      Dressings, Mayonnaise & Hollandaise Sauce can be purchased in the chiller of the fresh produce section next to the salad bags.


      Dessert Dipping Sauces are available in the chiller or fridge where the fresh berries are.


      Seafood Sauces are available in the chilled seafood section, near the salmon slices and/or freshly pre-packed seafood.


      Birch & Waite products are also available in select Independent supermarkets, greengrocers and specialty outlets. Please contact Birch & Waite if you need any further help locating your nearest stockist.
    • Can I buy the Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce & Dessert Dipping Sauces range at Coles?
    • Unfortunately Coles do not carry the Birch & Waite range at this stage.
    • What temperature should Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce & Dessert Dipping Sauces be refrigerated at?
    • 1-5ºC is suitable for storing Birch & Waite products, so normal household fridges are perfect.
    • Once open, how long can I keep Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce & Dessert Dipping Sauces in the fridge? Does opening them affect the best before date?
    • Unopened, all Birch & Waite retail products have a 6 month shelf-life, except for the Greek Style Yoghurt Dressing which has a 4 month shelf-life. All products will last until the end of the best before date, located on the back label, if properly stored.

      After opening, as long as the products are properly closed after use and stored in the fridge, all (with the exception of the Dessert Dipping Sauces) will maintain their quality for 8 weeks or up to the best before date - whichever comes first.

      Dessert Dipping Sauces are recommended to be consumed within 1 day if used for dipping fresh fruit into or up to 3 days if used for pouring over ice-cream, cakes & pancakes. Make sure the lid is properly closed post opening.

      Please make sure that you use a clean dry spoon if scooping any of the products out of the pack. This will minimise the risk of any cross-contamination from other food products.
    • Are the Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce, and Dessert Dipping Sauces GM free?
    • All Birch & Waite retail products are made from non GM ingredients.
    • Do any Birch & Waite products contain any preservatives?
    • All Birch & Waite products contain no added preservatives, as per the pack label.

      Furthermore, nearly all Birch & Waite products contain no preservatives except for a few which contain some ingredients which have preservatives in them e.g. Balsamic Vinaigrette which contains a vinegar with antioxidant 224; also Mayonnaise Signature, Aioli, Lime & Chilli, Italian Truffle, Roasted Sesame & Garlic and Mexican Chipotle, as well as the Parsley Dill & Tarragon and Rich Tartare Seafood Sauces contain a Dijon Mustard with antioxidant 224.
    • Are the Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce, and Dessert Dipping Sauces gluten free?
    • No products in the Birch & Waite range contain gluten with the exception of the Thai Lime & Coriander Dressing. You will see this fact referenced on the pack label.

      The Dessert Dipping Sauces whilst not containing gluten however do contain highly refined glucose from a wheat source (which is exempt from wheat allergen labelling).
    • Are the Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce & Dessert Dipping Sauces suitable for vegans and vegetarians?
    • Vegetarians & Vegans
      The Balsamic Vinaigrette, Greek Lemon Dressing, Tuscan Herb & Lemon Dressing, Mango Lime & Chilli Dressing, and Thai Lime & Coriander Dressing contain no meat, milk or egg products and are suitable for all Vegetarians and Vegans.

      Lacto-Ovo, Lacto & Ovo Vegetarians
      The Creamy Roasted Garlic Dressing, Classic Ranch Dressing, Greek Style Feta & Dill Dressing, Aioli Garlic Mayonnaise, Herb Whole Egg Mayonnaise, Mexican Chipotle Mayonnaise, Creamy Garlic & Herb Seafood & Meat Sauce, and Hollandaise Sauce, contain both egg & milk products and are suitable for Lacto-Ovo Vegetarians.

      The Honey Mustard Dressing and Chocolate Dipping Sauces contain milk products and are suitable for Lacto Vegetarians.

      The Whole Egg Mayonnaise, Italian Truffle Mayonnaise, Lime Chilli Mayonnaise, Roasted Sesame & Garlic Mayonnaise and Rich Tartare Seafood Sauce contain egg and are suitable for Ovo-Vegertaians.

      Non suitability
      The Creamy Caesar Dressing and Parsley Dill & Tarragon Seafood Sauce contain anchovies and are not suitable for Vegetarians or Vegans.

       
    • Which Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce & Dessert Dipping Sauces contain allergens?
    • The following Birch & Waite products contain ingredients derived from egg, milk, fish, soy, sulphites, sesame and wheat:

      Egg
      The following Birch & Waite products contain ingredients derived from Egg: Classic Ranch Dressing, Creamy Caesar Dressing, Greek Style Yoghurt Feta & Dill Dressing, Creamy Roasted Garlic Dressing, Whole Egg Mayonnaise, Aioli Garlic Mayonnaise, Herb Mayonnaise, Lime & Chilli Mayonnaise, Mexican Chipotle Mayonnaise, Italian Truffle Mayonnaise, Roasted Sesame & Garlic Mayonnaise, Creamy Garlic & Herb Seafood & Meat Sauce, Parsley Dill & Tarragon Seafood Sauce, Rich Tartare Seafood Sauce, and Hollandaise Sauce.

      Milk
      The following Birch & Waite products contain ingredients derived from Milk: Honey Mustard Dressing, Greek Style Yoghurt Feta & Dill Dressing, Classic Ranch Dressing, Creamy Caesar Dressing, Creamy Roasted Garlic Dressing, Aioli Garlic Mayonnaise, Herb Mayonnaise, Mexican Chipotle Mayonnaise, Creamy Garlic & Herb Seafood & Meat Sauce, Hollandaise Sauce, and Chocolate Dipping Sauces.

      Fish
      The following Birch & Waite products contain ingredients derived from Fish: Creamy Caesar Dressing and Parsley Dill & Tarragon Seafood Sauce.


      Soy
      The following Birch & Waite products contain ingredients derived from Soy: Creamy Caesar Dressing, Thai Lime & Coriander Dressing, Mexican Chipotle Mayonnaise and Chocolate Dipping Sauces.

      Sulphites
      The following Birch & Waite product contains Sulphites > 10ppm:
      Balsamic Vinaigrette.

      Sesame
      The following Birch & Waite product contains Sesame:
      Roasted Sesame & Garlic Mayonnaise.

      Wheat
      The following Birch & Waite product contains Wheat:
      Thai Lime & Coriander Dressing.

      Allergen Free

      Please note that the Greek Lemon Dressing, Mango Lime & Chilli Dressing, and Tuscan Herb & Lemon Dressing are allergen-free.

       
    • Do the Birch & Waite Dressings, Mayonnaise, Seafood Sauces, Hollandaise Sauce & Dessert Dipping Sauces contain nuts?
    • No Birch & Waite Dressings or Mayonnaises contain nuts, or traces of nuts.
    • What do I do if I have a problem with a Birch & Waite product?
    • Please contact customer service immediately if you have any concerns about any of our products.
      Phone: (02) 8668 8000 or email: cs@birchandwaite.com.au
    • How long can I keep Birch & Waite products out of refrigeration for?
    • Like any chilled product our products should be kept refrigerated at all times however if they are taken out of refrigeration we recommend returning the products back to refrigeration as soon as practical - we recommend keeping our products out of refrigeration for no longer than 2 hours.
    • Why are there black specs in my Lime & Chilli Mayonnaise?
    • We use roasted Chilli, which due to the natural roasting process may contain some char grilled chilli pieces.