Frequently Asked Questions
Do you export your products?
Currently, we are only exporting to some locations in New Zealand, Asia, and the Middle East. Please get in touch here and our Export Sales Manager will be in touch shortly.
Can I purchase your products directly from you?
Unfortunately, customers are unable to buy directly from our website.
- Our premium, fresh chilled retail range is available through Woolworths, Harris Farm and some local premium independents, see more detail here. We are always launching new products to keep our range exciting!
- Our premium, fresh chilled food service range is crafted for professional chefs and is available through Food Service distributors, see details here.
Are your products available in grocery stores? Where can I find them?
Our fresh chilled Retail Range of Dressings, Sauces and Mayonnaise can be found at Woolworths, Coles, Harris Farm and some local premium independents, see more detail here.
I’ve found one of your products in a delivery meal kit. Where can I purchase it?
We’re so glad to hear you like our product. Unfortunately, this is a product developed specifically for the delivery meal kit you've ordered and not available for purchase.
Our fresh chilled Retail Range of Dressings, Sauces and Mayonnaise can be found at Woolworths, Coles, Harris Farm and some local premium independents. See detail here.
Are your products organic certified?
Currently our products aren’t organic certified. Our fresh chilled range is gluten free with no added preservatives and made from the finest fresh Australian ingredients.
How should I store Birch & Waite products?
Our range is crafted using the finest fresh Australian produce and contains both chilled and ambient products. Please read the labels to make sure you are storing the products properly: either refrigerated at all times or at room temperature.
Are your products safe for pregnancy?
Our whole egg based products use pasteurised egg and have low pH so it should not be a concern for pregnant women, however, please speak to your health care provider for professional health advice. You can find the ingredient list on individual product pages in the Ingredients & Allergens tab.
Do you have any vegan products?
We carry a wide range of plant-based products. Simply visit the Food Service product page or Retail product page and filter by Plant Based.
Is your packaging recyclable?
Our bottles and 2.2kg and 2.4kg buckets are curbside recyclable. We are currently working on making the rest of our packaging recyclable.
In the meantime, we have committed to updating our packaging to include the ARL (Australian Recycling Label) logos on our products to make it easier for our consumers to recycle.
I cannot find your Hollandaise sauce in retail stores anymore, where can I purchase it?
Unfortunately, it is no longer available as a retail product. We are however always launching new flavours to keep our range exciting.
If you’re interested in a purchasing a litre of our Hollandaise Sauce, it’s available through a Food Service distributor, see detail here.
Find the product page for more information here.
I cannot find your Thai Lime & Coriander Dressing anymore, where can I purchase it?
Unfortunately, this dressing is no longer available, we are however always launching new flavours to keep our range exciting.
I cannot find your Japanese Dressing or Asian Sesame & Soy Dressing in retail stores anymore, where can I purchase them?
Unfortunately, our Japanese Dressing and Asian Sesame & Soy Dressing are no longer available. We are however always launching new flavours to keep our range exciting.
I cannot find your Finishing Sauces at Woolworths, where can I purchase them?
Unfortunately, our Finishing Sauces including Creamy Parmesan & Pepper Sauce, Mushroom & Truffle Sauce, Citrus Butter Sauce, and Hollandaise Sauce have been discontinued. We are however always launching new products to keep our range exciting.
We have recently launched Pasta Sauces. Our Red Wine Napoletana and Cacio e Pepe Style Pasta Sauces are perfect stirred through hot pasta for a simple Italian-inspired dish at home. Our new Pasta Sauces are available at Woolworths, chilled in the fresh pasta section.
I recently had a stay in hospital and came across your dessert range, where can I buy it?
Our premium dessert range is a food service product range and is only available through Health Care , food service distributors, and independent distributors.
See our whole dessert range here.
I’ve seen your page on social media and would love to work together.
We’re currently using an agency to manage our talent however please feel free to share your media kit with us and we’d be very happy to pass it onto our agency. Please email us at firstname.lastname@example.org.
Birch & Waite
Who is Birch & Waite?
We are an Australian-owned company founded over 30 years ago with a vision to provide superior quality fresh chilled products for the professional kitchen. We’ve now evolved and are on retail shelves as well with the goal to elevate dishes to chef’s standards.
Read more about our story here.
What makes Birch & Waite different?
We work closely with chefs to understand their standards and requirements to batch-craft the highest quality products using local ingredients.
Where are your products made?
Our products are batch-crafted here in Australia in 2 factories: Marrickville and Revesby, New South Wales.